Who should you contact if mice appear in an apartment? - briefly
Reach out to the property manager or landlord first, as they are responsible for maintenance and pest control. If the issue is not resolved promptly, engage a licensed exterminator to eliminate the infestation.
Who should you contact if mice appear in an apartment? - in detail
When rodents are found in a rental dwelling, the first point of contact is the property manager or landlord. They are responsible for maintaining habitability and must arrange professional pest control. Inform them promptly, providing details such as the location of activity, signs observed, and any damage.
If the lease specifies a designated maintenance team, reach out to that service directly. Keep a written record of the communication, including dates, times, and the person spoken to, to protect your tenancy rights.
Should the landlord fail to act within a reasonable period—typically 48–72 hours—escalate the issue to the local housing authority or public health department. These agencies can issue citations and compel remediation under health and safety codes.
For immediate safety, consider contacting a licensed exterminator. In many jurisdictions, the cost may be reimbursed by the landlord if the infestation is deemed a landlord‑responsibility issue. Verify that the contractor holds the appropriate certifications and follows integrated pest management practices to minimize chemical exposure.
If you rent through a management company, use the official tenant portal or designated contact email. Some complexes provide an on‑site maintenance hotline; use it for quicker response.
Finally, retain copies of all invoices, work orders, and correspondence. This documentation supports any future dispute resolution, whether through mediation, small‑claims court, or a tenant‑rights organization.