What should I do if a mouse is not moving? - briefly
Verify that the mouse is properly connected or has fresh batteries, and ensure the USB port or receiver is functional; if the hardware appears sound, restart the computer and update or reinstall the driver. If the issue remains, replace the mouse.
What should I do if a mouse is not moving? - in detail
When a computer mouse does not respond, systematic troubleshooting can restore functionality quickly.
First, verify power sources. For wireless devices, replace depleted batteries with fresh ones of the recommended type. If the mouse uses a rechargeable pack, ensure the battery is fully charged and the charging cable is securely connected. For wired models, confirm that the cable is intact, free of kinks, and firmly plugged into a functional USB port. Testing the connector in an alternative port eliminates the possibility of a faulty socket.
Second, examine the connection protocol. Wireless units often rely on a dongle; reposition the receiver away from metal objects or other wireless devices that may cause interference. Re‑pairing the mouse through the operating system’s Bluetooth or radio‑frequency settings can resolve pairing errors. For USB‑connected mice, a simple re‑plug after a brief pause often forces the system to re‑enumerate the device.
Third, assess the surface. Optical and laser sensors require adequate contrast; a glossy or reflective pad can impede tracking. Switching to a matte mouse pad or a plain sheet of paper provides a reliable testing surface. Cleaning the sensor aperture with a soft, lint‑free cloth removes dust that may obstruct light emission.
Fourth, inspect software components. Open the device manager (or equivalent system utility) and look for warning symbols next to the mouse entry. Updating or reinstalling the driver from the manufacturer’s website ensures compatibility with the current operating system version. Resetting mouse settings to default eliminates misconfigured acceleration or sensitivity parameters.
Fifth, test for hardware failure. Connect a different mouse to the same computer; if the replacement works, the original unit is likely defective. Conversely, connect the problematic mouse to another computer; persistent non‑movement confirms a hardware issue that may require repair or replacement.
A concise checklist:
- Replace or recharge batteries; verify cable integrity.
- Re‑insert or re‑pair the wireless receiver; try alternative USB ports.
- Use a non‑reflective surface; clean the sensor.
- Update or reinstall drivers; reset configuration settings.
- Swap mice between computers to isolate hardware faults.
Following these steps isolates the cause—power, connection, surface, software, or hardware—and guides the appropriate corrective action. If all measures fail, contacting the manufacturer’s support or obtaining a new mouse is the recommended final recourse.