What should I do if mice have gotten into a hotel room? - briefly
Inform the hotel staff immediately and request a clean replacement room or pest‑control assistance. Store all food in sealed containers and eliminate any waste to deter further rodent activity.
What should I do if mice have gotten into a hotel room? - in detail
If you discover rodents in your hotel accommodation, act immediately to protect health, safety, and personal belongings.
First, alert hotel personnel. Call the front desk, describe the situation, and request a clean, pest‑free room. Insist on a prompt relocation and ask for a written confirmation of the complaint for future reference.
Second, secure your items. Place food, snacks, and any open containers in sealed bags or the hotel safe. Remove garbage, clean visible surfaces with disinfectant wipes, and avoid handling bedding or upholstery until the room is inspected.
Third, document evidence. Take photographs or video of the infestation, note the time and location, and keep a record of all communications with staff. This documentation supports any request for compensation or a refund.
Fourth, consider temporary self‑containment measures if relocation is delayed. Set up snap traps or humane catch‑and‑release devices away from the bed and food areas. Block obvious entry points with towels or folded clothing, but do not attempt extensive sealing or extermination yourself.
Fifth, request professional pest control. Ask the hotel manager to confirm that a licensed exterminator will treat the affected room and any adjacent units. Verify that the treatment complies with local health regulations.
Sixth, evaluate the need to leave the property. If the infestation persists, the environment remains unsanitary, or the staff fails to resolve the issue promptly, arrange alternative lodging and request a full reimbursement for both the original and replacement accommodations.
Finally, follow up after checkout. Review the hotel’s response, file a complaint with the booking platform if necessary, and share your experience on reputable travel review sites to inform future guests.